Customer Service
Click & Collect:
You asked and we listened! Thank you for your patience as we worked through some issues associated with offering local pick-up.
We are pleased to announce we are ready to begin rolling this out to all local customers.
Simply elect Click & Collect at our Brunswick warehouse at checkout and allow up to 24 hours (6 days per week) for the order to be finalized.
Please do not arrive prior to the receipt of a 'ready for pickup' notification.
Click & Collect Location -
5-11 Wendel Street Brunswick 3056, Melbourne Victoria.
Instructions -
Please park in our carpark & see the girls in the office. Our staff will kindly assist you however to expedite this please ensure a copy of the order confirmation is handy.
Please allow up to 10 minutes for the pick-up process to be completed,
We will as always endeavor to make this process as smooth as possible however some delays may be associated with pick-up during times where products are out of stock, in this case we will allow 24 hours for delivery of missing product(s). If products are not delivered we will mark any affected product as out of stock and refund all monies, all other products will be marked as ready for pick-up.
Our Mission Statement:
We are absolutely Nuts About Life! And we think it's time for all food lovers and fitness fanatics to come together and get excited about our yummy and delicious, healthy food ranges.
We want to be the best online wholefood store in the world, one that is big on health and quality and never compromises taste! One that understands what the body needs, wants, and that makes you feel good and ready to take on anything!
A place that gives you a variety of delicious options, and the ability to get creative in the kitchen again!
With fantastic tips and suggestions from top restaurants, chefs and foodies you all know and love, made specially for you and delivered right to your door!
Our Guarantee:
We guarantee that if you as a customer experience a problem with any of our products, customer service, shipping or even simply aren't satisfied with your purchase, we will do what it takes to make it right, within reason of course!
Disclaimer:Please note all products found on nutsaboutlife.com.au are packed in an environment which also handles, nut products including peanuts and all other tree nuts, sesame seeds, soy, gluten and milk solids.
Allergens Warning:
If you are purchasing off nutsaboutlife.com.au please be aware that all products may/do contain traces of, nuts including peanuts and all other tree nuts, sesame seeds, soy, gluten and milk solids, due to the processing and packaging on site. If you/or know of anyone who suffers these allergens please do not purchase or gift. Please consider we are not certified gluten free - if you suffer from celiac disease please consider our premises is NOT certified gluten free. We do all we can to ensure there is no risk of cross-contamination however due to the nature of our business/inventory an assurance is not possible at the current time.
Discount Codes/Free Shipping Conditions
Please note only one discount code can be applied/used at one time on nutsaboutlife.com.au when checking out on each order. Codes inclusive of free shipping remain within constraints - orders must be in excess of $100 and the shipping charge must fall below $25 to qualify. Please note our system considers cumulative weight, destination suburb etc. when calculating shipping charges.
Codes CANNOT be used in conjunction with any other offer, customers can use one code at a time, up to their discretion.
We're working on new iterations of shipping options for customers and will have better offerings coming soon!